Returns & Exchanges

At Mendi.io, we want you to love every piece you wear; if you are not completely satisfied, we offer a seamless 30-day return policy for all unworn apparel in its original condition. Our goal is to ensure your fashion journey is effortless, from the first click to a potential exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the garment is free from any signs of wear or damage.

3

Attach the Label

Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return parcel.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number handy while we process your refund or exchange.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing